My Experience with a VPN Service That Failed in China

I recently purchased a two-year VPN subscription primarily for use in China, as the provider explicitly advertised their service as functional within the country. Unfortunately, it turned out to be a complete service failure. Almost all servers were blocked by the Great Firewall. Only a handful of Taiwan servers connected occasionally, but the speed and stability were so poor that the VPN was practically unusable for daily life. I contacted customer support multiple times, followed every troubleshooting step they suggested, and tried different protocols and servers, but the core technical issues were never resolved. After realizing the service was completely defective, I requested a refund. However, the company repeatedly rejected my request, hiding behind their thirty-day refund policy while entirely ignoring the fact that they failed to deliver a functional product. This is not a simple change of mind request. This is a clear case of non-delivery of service and misleading advertising. While I would have been open to a fair prorated refund for the remaining subscription period, the company completely refused to cooperate. If you expect honest business practices or working functionality in China, I would strongly suggest looking elsewhere.